Thanks for purchasing our products at aquaearth.us operated by Aqua Earth LLC.
If the product is damaged during transportation, we will send new item in 3 business days.
If you have found a factory defect, we will refund within 3 business days.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your
purchase. The product must be in the same condition that you receive it and without any
secondary damage signs.
After we receive your item, our team of professionals will inspect it and process your refund. The
money will be refunded to the original payment method you have used during the purchase. For
credit card payments, it may take 5 to 10 business days for a refund to show up on your credit
If the product is damaged in any way, or you have initiated the return after 30 calendar days have
passed, you will not be eligible for a refund.
If anything is unclear or you have, more questions feel free to contact our customer support team.